Privacy Policy
Last updated: October 2026
At Quy & Co, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, book an appointment, contact us or otherwise interact with Quy & Co.
1. Who is responsible for your personal data?
The data controller responsible for the processing of your personal data is:
HTT HOLDING AS, trading as Quy & Co
Organisation No. 918 054 855
Maridalsveien 52B
0458 Oslo
Norway
E-mail: inquiry@quyandco.com
HTT HOLDING AS, trading as Quy & Co, determines how and why your personal data is processed.
2. What personal data do we collect?
Depending on how you interact with Quy & Co, we may collect and process information such as:
Name
Billing and delivery address
E-mail address
Telephone number
Order and purchase history
Payment and transaction information
Appointment information
Clothing and shoe sizes
Body measurements provided for made-to-measure orders
Garment measurements and fit adjustments
Product, fabric, style and fit preferences
Alteration and fitting information
Company information, where relevant
Communications between you and Quy & Co
Technical information such as IP address, browser and device information
Cookie and website usage information, where permitted
We only collect personal data that is relevant for the purposes described in this Privacy Policy.
3. Payment information
Payments made through our website are processed by our payment service providers.
Where payment information is entered directly into the systems of our payment provider, Quy & Co does not receive or store your complete credit or debit card details.
Our payment providers may process information necessary to complete transactions, prevent fraud and comply with applicable legal requirements.
4. How do we use your personal data?
We may use your personal data to:
Process and fulfil purchases and orders
Produce made-to-measure and made-to-order products
Arrange delivery of your products
Process payments
Manage returns, exchanges, alterations and complaints
Book and manage appointments
Communicate with you regarding orders and appointments
Provide customer service
Maintain customer and order records
Comply with accounting, tax and other legal requirements
Prevent fraud and protect our customers and business
Improve our products, services and website
Send newsletters and marketing communications where permitted
Analyse website usage where the required consent has been provided
5. Legal basis for processing
We process personal data only where we have a valid legal basis under applicable data protection legislation.
Performance of a contract
We process personal data when necessary to enter into or perform an agreement with you. This includes processing your order, producing customised garments, arranging delivery and providing services related to your purchase.
Legal obligations
We may process and retain certain information where necessary to comply with legal obligations, including accounting, tax and consumer protection requirements.
Legitimate interests
We may process personal data where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
This may include protecting our business against fraud, maintaining the security of our services and improving our operations and customer service.
Consent
Where required by law, we rely on your consent. This may include newsletters, certain electronic marketing, analytics cookies, advertising cookies and similar tracking technologies.
Where processing is based on consent, you may withdraw your consent at any time.
6. Made-to-measure and made-to-order customer information
When you place a made-to-measure or customised order, we may collect and retain information such as your body measurements, garment measurements, sizing, fit adjustments, garment specifications, previous orders and style preferences.
This information is necessary to produce customised products and allows us to provide a consistent service for subsequent fittings and future orders.
We retain this information only for as long as we have a lawful purpose for doing so.
7. Marketing and newsletters
If you subscribe to our newsletter or otherwise consent to receiving marketing communications, we may use your contact information to send you information about Quy & Co products, collections, services, events and offers.
You can unsubscribe from marketing e-mails at any time by using the unsubscribe link included in the communication.
Withdrawing from marketing does not affect communications necessary to process an existing order, appointment, alteration or customer service request.
8. Who do we share your personal data with?
Quy & Co does not sell your personal data.
We may share personal data with trusted service providers where necessary to operate our business and provide our services.
These may include providers of:
Website and e-commerce services
Payment processing
Shipping and logistics
IT infrastructure and hosting
Customer relationship management
E-mail and communication services
Accounting and administrative services
Analytics and marketing services, where permitted
We may also share information necessary to produce your order with our manufacturing partners and suppliers.
Service providers and partners are only given access to information necessary for the relevant purpose and must process personal data in accordance with applicable data protection requirements.
We may also disclose information where required by law or by a competent public authority.
9. International transfers
Some of our service providers, manufacturing partners or other business partners may process personal data outside Norway or the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will ensure that an appropriate legal mechanism and safeguards are in place as required by applicable data protection legislation.
This may include an adequacy decision or approved Standard Contractual Clauses together with any additional safeguards that may be required.
10. How long do we keep your personal data?
We retain personal data only for as long as necessary for the purpose for which it was collected or for as long as required by applicable law.
Order and transaction information may be retained for the period required by accounting, tax, consumer protection and other applicable legislation.
Customer information relating to made-to-measure and made-to-order products may be retained where necessary to administer previous orders, alterations, complaints and ongoing customer relationships.
Marketing information is retained until you withdraw your consent or otherwise request that the relevant marketing communication stops, unless another lawful basis applies.
When personal data is no longer required, it will be deleted or anonymised where appropriate.
11. Cookies and similar technologies
Our website uses cookies and similar technologies.
Some cookies are strictly necessary for the website to function and may be used without consent where permitted by law.
Optional cookies and tracking technologies, including certain analytics and marketing technologies, will only be used where the consent required by applicable law has been obtained.
You can choose which optional cookie categories you accept through the cookie settings available on our website.
You may withdraw or change your consent at any time through the cookie settings.
For further information about the cookies and technologies used on our website, please see our Cookie Policy.
12. Your rights
Under applicable data protection legislation, you may have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with a supervisory authority
These rights may be subject to certain legal limitations. For example, we may be required to retain certain information to comply with accounting, tax or other legal obligations.
To exercise your rights, please contact:
We may need to verify your identity before processing certain requests.
13. Complaints
If you have concerns about how we process your personal data, please contact us so that we can investigate and address the matter.
You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).
14. Security
We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, disclosure or misuse.
Payment information is processed through secure payment systems provided by our payment service providers.
Although we take appropriate measures to protect personal information, no electronic system or transmission method can be guaranteed to be completely secure.
15. Children's privacy
Our products and online store are not directed at children.
We do not knowingly seek to collect personal data from children for marketing purposes.
Customers purchasing products through our online store must meet the minimum age requirements specified in our Terms and Conditions.
16. Third-party websites
Our website may contain links to third-party websites or services.
Quy & Co is not responsible for the privacy practices of independent third parties. We recommend reviewing their respective privacy policies before providing personal information.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations or legal requirements.
The latest version will be published on our website together with the date of the most recent update.
Where required by law, we will provide additional notice or obtain new consent before making material changes affecting processing based on consent.
18. Contact
If you have questions about this Privacy Policy or how we process your personal data, please contact:
HTT HOLDING AS, trading as Quy & Co
Organisation No. 918 054 855
Maridalsveien 52B
0458 Oslo
Norway
E-mail: inquiry@quyandco.com
Last updated: October 2026