Returns and exchanges

 

Quy & Co has a 14 days return policy. In order to create a pleasant shopping experience, Quy & Co has an easy return procedure. When using our free return service, you will be refunded in the event of theft or loss during delivery to our warehouse. Quy & Co will issue a full refund including the shipping cost from us to the customer; with exception from if Express shipping has been used. The return shipping fee will not be refunded.

To return or exchange items, you must request a return authorization by logging into your account on quyandco.com. Then, use the enclosed pre-paid shipping label to send any items back to us, and find instructions below.

Contact us at customercare@quyandco.com with your order number if you did not receive a shipping label and we will send you a new one.

We do not accept returns for special orders (alterations), or any sale products.

Returning your purchase

  • Visit www.quyandco.com and log into your account to begin a return or exchange.
  • You can view your orders and must request a return or exchange item for any unwanted items.
  • Place the item(s) in the original shipping box, or any other solid carton box.
  • Close the box and tape it securely.
  • Place the return information label and pre-paid return shipping label on the box over the prior delivery information.
  • Leave your parcel at the same PostNord service point, preferably the same one as where you collected your order. 
  • Please note that returns from Norway can take up to two weeks to arrive back to our warehouse due to custom clearance

Purchases from quyandco.com are eligible for exchange or return within 14 days of delivery. When using our return service, all packages are insured while in transit back to our warehouse to ensure a safe and quick shipment. If you require assistance in returning or exchanging your items, contact us at customercare@quyandco.com

Exchanges

Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability.  Exchanges shipped to you free of charge. Should you be interested in a different style, please return your item/s to us and simply purchase the new piece separately at quyandco.com.

Receiving a refund

Your refund will either be credited to the original purchaser's credit card or as store credit to your Quy & Co online account. If the complete order is returned a refund will include Quy & Co shipping costs. Please note that in case of a written notice and proof of a return to Quy & Co within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

Important information

  • Items must be returned to us in perfect condition accompanied by the return form.
  • Make sure all products are exactly as you received them, with tag and seal still attached.
  • All shoes must be tried on a carpeted surface until you have decided to keep them.
  • Shoes should be returned in their original, undamaged shoes box as this is considered part of the product.
  • Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.
  • We prefer that items are returned through Quy & Co return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.

Please send the package to:

Quy & Co
Hesselbergs Gate 1
0555, Oslo
Norway

Sale

Our regular online return and exchange policy as described above applies during sale periods.

Quy & Co quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.

Disputes

If you need to file a dispute towards Quy & Co or our products, please visit http://ec.europa.eu/odr.